Refund policy

Refund & Return Policy

Overview
We want you to love your CYBER PANDA gear. However, because our products are custom-made to order through our print-on-demand partner, we do not accept returns or exchanges for buyer’s remorse (e.g., ordering the wrong size, changing your mind, or disliking the color).

Damaged or Incorrect Items
We stand by the quality of our products. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of receiving the product.

• Email us at support@cyberpanda.shop with your Order Number and clear photos of the damaged/incorrect item.

• Once verified, we will arrange a free replacement or issue a full refund to your original payment method.

• We do not require you to return the damaged item; you may keep or dispose of it.

Size Exchanges
If you ordered the wrong size, we cannot offer a return. Please double-check our size guides before purchasing.

Order Cancellations
Because our fulfillment partners begin processing orders immediately, you can only cancel your order within 2 hours of placing it. After this time, the order has likely entered production and cannot be canceled. Contact us immediately at support@cyberpanda.shop if you need to cancel.

Late or Lost Deliveries
If your tracking shows your package is lost in transit, or if it has been over 30 days since shipping and you have not received it, please contact us. We will investigate with the carrier and offer a replacement or refund.

Refund Processing
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect on your bank statement, as banks and payment providers have their own processing times.

"Returned to Origin (RTO): If a package is returned to our fulfillment center because the customer provided an incorrect address, or if the customer refused to accept the package, we will contact you. If you wish to have the item reshipped, you will be responsible for the reshipping fee."